Customer Service > FAQ
Take the "MOBE" for example, the first two letters "MO" means our brand MOCUS, and the third letter "B" means Biological, the fourth letter "E" means eduction, "MOBE" means biological microscope for education. "MOBI" means inverted biological microscope, "MOBD" means digital biological microscope.
We usually produce our products according our clients' order, that can ensure our clients can always get the newest product and ensure the quality of our each product. After long time storage, will effect the quality of our products more or less. We will have some stocks for our hot-sales product, but if you need a big quantity, please contact us in advance.
Different order needs different time, normally we can send you the products within 20 days to 30 days, of course, we suggest our clients consult our sales before you buy that you can arrange your time.
Our warranty period is 1 year, if you have any quality problem, you can fill the online form on the support page or contact our sales directly.